Virtch Playbook

TD Troubleshooting Playbook

• P: Scorebot stops receiving Data
  1. S: Power Cycle on site by POC
  2. Unplug Ethernet and/or Power cable (if applicable)
• P: Score bug in-sync in Flowics, Not in Tricaster
  1. S: Restart TC when possible
• P: Tricaster unable to record
  1. S: Verify storage in TC, make sure everything is uploaded to Dropbox and delete previous game recordings
  2. If not solved, Reboot TC (notify shift supervisor)
• P: Tricaster unable to Stream
  1. S: Verify Stream key with Shift Supervisor
  2. If stream button is gray, restart TC
  3. If correct Restart TC (notify shift supervisor)
• P: Camera offline or lagging
  1. S: Have Supervisor Power cycle
• P: Unable to access TC or KVM
  1. S: Have onsite POC Power cycle (notify shift supervisor)
• P: TC screen is Black
  1. S: Close Remote PC and Re-open
  2. If not working still, Have POC power-cycle TC (notify shift supervisor)
• P: Audio not in KVM
  1. S: Close Remote-PC and Re-Open
• P: HH camera says “No Signal”
  1. S: Restart TC Immediately (notify shift supervisor)
• P: HH is black for a period of time.
  1. S: Contact Shift Sup ASAP
• P: Wireless has unstable video feed
  1. S: Have client power cycle wireless transmitter and receiver
     • Transmitter Located on back on camera
     • Receiver is somewhere in Press-box
     • If the issue persists, notify shift sup. Will have to schedule appointment to troubleshoot.