Title: Birddog Converter Signal Issues
Equipment: Birddog Quad 4k, Birddog SDI, Birddog HDMI
Introduction: The goal of this KB Article is to help verify The Birddog Converter's functionality.
Identify the Problem
Symptoms: Signal to the Birddog Converter has failed
Possible Causes: Verify that the Birddog Converter is on the latest firmware before troubleshooting
Isolate The Issue
Step 1: See if the Converter is accessible via the GUI (ex.192.168.100.180). If not, Power cycle on site.
Step 2: If accessible via the GUI, see any signal coming into the quad. If not, it's a signal issue from the camera and needs to be replaced.
Step 3: If seeing through The Converter, Try switching ports or plugging into a different device. If it works on a different device, replace the converter. If a different port works on a converter, the hardware will fail over time and work for the time being.
Resolve The Problem
Step 1: Test with other converters on site to see if it's a hardware problem or other ports if it's a Birddog Quad
Step 2: Replace cabling if a short run.
Step 3: Replace Converter.
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