Birddog Converter Signal issues

Created by Scott Benke, Modified on Wed, 3 Jul, 2024 at 10:46 AM by Scott Benke

Title: Birddog Converter Signal Issues

 

Equipment:  Birddog Quad 4k, Birddog SDI, Birddog HDMI 

  

Introduction: The goal of this KB Article is to help verify The Birddog Converter's functionality.

 

Identify the Problem 

 

Symptoms:  Signal to the Birddog Converter has failed

 

Possible Causes:  Verify that the Birddog Converter is on the latest firmware before troubleshooting

 

Isolate The Issue 

 

Step 1:  See if the Converter is accessible via the GUI (ex.192.168.100.180). If not, Power cycle on site.

 

Step 2:  If accessible via the GUI, see any signal coming into the quad. If not, it's a signal issue from the camera and needs to be replaced.

 

Step 3:  If seeing through The Converter, Try switching ports or plugging into a different device. If it works on a different device, replace the converter. If a different port works on a converter, the hardware will fail over time and work for the time being.

 

 

 

Resolve The Problem 

 

Step 1:   Test with other converters on site to see if it's a hardware problem or other ports if it's a Birddog Quad  


Step 2:  Replace cabling if a short run.


Step 3: Replace Converter.

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